The Student Services Centre (SSC)

The Student Services Centre (SSC) is open from
Monday to Thursday from 9 a.m. to 3 p.m.
Friday from 9 a.m. to 1 p.m.

The SSC hotline is available from 
Monday to Thursday from 10 a.m. to 4 p.m., Friday from 10 a.m. to 2 p.m.
under +499475 211 81-12345. You can reach the specialist departments during their respective telephone consultation hours: Overview

Shorter opening hours on 9 September 2025
The SSC will close at midday on 9 September 2025 for operational reasons. All in-person and telephone consultation and service hours will therefore end at 12 p.m.; the distribution of waiting numbers will end at 11:45 a.m. There will be no afternoon consultation hours.

The hotline is currently experiencing technical problems. Our telephone service is only available to a limited extent. If you cannot reach us by phone, please send us an e-mail. We will do our best to find a quick solution! Thank you for your understanding!

Frequently asked questions and solutions for the most common problems are listed here.